Luana Bilbao

Case Manager

Meet Luana Bilbao, a full-time Case Manager with previous work experience in the Hospitality & Tourism industry. Coming from parents of Dominican and Cuban descent, Luana's background reflects a rich blend of cultures and a personal connection to her Latin heritage.


Having lived in the Dominican Republic for 10 years and being raised in a household that embraces Latino traditions, Luana possesses a deep understanding and appreciation for diverse cultures. Her multicultural upbringing enhances her ability to connect with clients from various backgrounds, providing them with a sense of cultural sensitivity and understanding. Plus, Luana's previous experience in hospitality has honed her customer service skills and fostered positive relationships with clients. Her empathetic and helpful nature allows her to connect with our clients on a personal level, ensuring their needs are met and creating a supportive environment.

Luana's hobbies of traveling, music, and staying active further contribute to her well-rounded character. These interests fuel her curiosity about different cultures, inspire her creativity, and promote her physical and mental well-being.